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Terms & Conditions

Thank you for visiting the DebenhamsCurtains.com terms and conditions page.

This website is provided by Curtain Concessions Ltd for and on behalf of Debenhams Plc.

Website Terms of Use

Curtain Concessions Limited is providing this site on an 'as is' basis and makes no representations or warranties of any kind with respect to this site or its contents and disclaims all such representations and warranties. In addition, Curtain Concessions Limited makes no representations or warranties about the accuracy, completeness, or suitability for any purpose of the information and related graphics published in this site. The information contained in this site may contain technical inaccuracies or typographical errors. All liability of Curtain Concessions Limited howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.

Neither Curtain Concessions Limited nor any of its directors, employees or other representatives will be liable for loss or damage arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

Notwithstanding the foregoing, none of the exclusions and limitations in the clause are intended to limit any rights you may have as a consumer under local law or other statutory rights which may not be excluded nor in any way to exclude or limit Curtain Concessions Limited's liability to you for death or personal injury resulting from our negligence or that of our employees or agents.

Curtain Concessions Limited is the proprietor/exclusive licensee of the unregistered trade mark 'Montgomery' and Montgomery logo in the United Kingdom and Republic of Ireland. All other trade marks, brand names, product names and titles and copyrights used in this site are trade marks, brand names, product names or copyrights of their respective holders. No permission is given by Curtain Concessions Limited in respect of the use of any of them and such use may constitute an infringement of the holder's rights.

Sales of products from this site are currently targeted at United Kingdom residents only. If you are not a resident of the United Kingdom DO NOT PURCHASE PRODUCTS FROM THIS SITE. In listing your place of residence and delivery address in our order form, you are representing to us that you are a resident of the United Kingdom. This is a representation on which we rely prior to accepting your offer to purchase our advertised goods and services.

We do our best to make sure that prices are correctly shown on this site but very occasionally an error may occur. If this should happen, we will correct the price and ask you to confirm whether you still wish to purchase the goods at the correct price. If we are unable to contact you, we will treat the order as cancelled.

Product & Technical Disclaimer

Features and Specifications

Every effort is taken to ensure that the Products supplied correspond as closely as possible to the samples in our stores, and on our Website, variations can happen and may vary due to unique and characteristic of the materials.

We are not responsible for any variations, which add to the unique quality of the Product, including but not limited to the following:

  • All Product measurements are approximate, readymade curtains and blinds, fabric by the metre and pattern repeats, allow +/- 3 cm variance on sizes stated.
  • We reserve the right to make any changes to the Product specifications (external and/or internal) and any other changes where necessary.
  • Product specifications will vary from range to range as reflected in the design and price, however, all our Products are manufactured to the same high quality standards.
  • For fabric by the metre, before cutting, please check you have the required amount and there are no defects as we will not be liable for third party costs and other losses once cut and made up.
  • All pattern repeats vary. They can be mirrored image, side matched or half dropped across the width of the fabric. Please be aware at the time of selection the type of pattern repeat within the design you have selected. Pattern repeats have a tolerance of +/- 5%

Fabric patterns are not matched across multiple items, if this is something you require you should call to place a telephone order or visit one of our stores.

Any goods that require more than one width of fabric will have joins and seams.

Any goods that have been altered by a third party or independently cannot be returned or refunded.

The chains and cords on blinds fall in line with regulation and the length of the chain cannot be amended or specified

Made to Measure

Whilst every effort is made to make your items to the exact measurements given; the make up can vary by 1cm, which is the standard industry tolerance allowance.

Colour matching

Product colour and shade may vary from one manufacturing batch to another. This will be more apparent if orders are placed at different times.

Yarns/Fibres

Our fabrics are constructed with various natural yarns and synthetic fibres. Often there are slubs and natural weave irregularities which enhance the final appearance of the fabric. It should be noted that this is not a defect and is an inherent characteristic of the cloth.
Please note that an inherent characteristic of the Suede Collection is the 'bruised' appearance which may appear as slight creasing.

Silk

Silk does not have a high colour fastest and therefore must be protected from the sunlight. We recommend interling and the added protection of blinds. Slubs, knots and irregular horizontal banding which occur are all natural characteristics of the silk yarn.

Shrinkage

Please be aware that up to 5% shrinkage may occur due to variations in atmospheric conditions whilst in situ at the window, or during the first wash or dry clean. There is sufficient fabric available within the hems to enable any necessary adjustment in length.

Dry Cleaning/Washing

Follow instructions on the care label inserted within the heading tape. Always check with the Dry Cleaners prior to commencement of cleaning.

Creasing

Our curtains are carefully packed and despatched. Any folding of material will cause certain creases; in the case of velvet and man-made fibre material, these will drop out after hanging. Any folding of material for prolonged periods or any items left in the packaging for long period in times may result in long term creasing or may affect the fabric permanently. Cotton prints may need a cool iron.

Ironing

Should you feel it necessary to iron your curtains, do not allow the heat on the material to build up as this can distort the cloth. Our curtains are manufactured with traditional rolled side seams to enhance the material - do not try to flatten these.

Sun

Extreme sunlight will damage the fabric and we recommend you line or interline your curtains. Glass magnifies the destructive elements of the sunrays and it should be noted that the winter sun is as harmful as summer sun. However blinds are a useful barrier against sunlight. Failure to protect the fabric will result in claims for fading being rejected

Acceptance of Details

By reading these terms and conditions you are confirming that:

  • You have checked all the details and confirm them to be correct and understood
  • That all the measurements provided are accurate.
  • You accept that a made to measure item, is non refundable and that no alterations or cancellations of the order can be made after acceptance.

Fitting

We have a team of fitters who work alongside the company. Should you require a fitting service we can provide you contact details if we have details of a fitter within your area, (we do not have nationwide coverage).

The Fitters are independent workers and are not employee's of Curtain Concessions Ltd or Debenhams therefore any and all agreements with the fitter is a private arrangement between the customer and the fitter and Curtain Concessions Ltd cannot be liable for any breach of those agreements. Curtain Concessions Ltd do not accept any liability for damages or services provided.