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Security, Privacy & Cookies

Privacy

Debenhams Curtains is committed to complying with the Data Protection Act 1998 and has published this guide to help you understand how and why Debenhams Curtains collect information from you, to where information is disclosed and what your rights are.

You can access our Website home page and browse our site without disclosing your personal data. However, when you register/order with Debenhams Curtains you will be asked to provide certain information about yourself.

What information do we collect and how do we obtain it?

If you register/order with us you will be asked to provide certain information such as your name, address, details of your credit card (only if you are paying by credit card), telephone number and email address so that we can process and fulfil your order, notify you of your order status and inform you of special offers and promotions.

How do we use your information?

We use the information that we collect about you to process orders and manage your account. We also use this information to monitor customer traffic patterns and site usage to help develop our customer’s web experience, and to notify you about enhancements to our services, including special offers and changes to the web site. If you have given us permission to send you information about our products and services by telephone, e-mail or in writing, you agree that by doing so Debenhams Curtains are not in breach of the Telecommunications (Data Protection and Privacy) Regulations 1999 or the Direct Marketing Association (DMA) Code of Practice

Who does Debenhams Curtains disclose the information it collects to?

Both Curtain Concessions Ltd and Debenhams plc respect your privacy. We will not provide your information to any other company without your consent, and you can unsubscribe at any time

Depending on your response to the Data Protection questions, your personal details may be used, in analysis at an anonymous level by Curtain Concessions Ltd and or Debenhams plc.

We understand that your privacy is important and we will treat any personal information you provide to us as confidential and this will only be used and recorded in accordance with the Data Protection Act 1998. We promise to look after your personal information and we will not sell any information about you to any other party.

Keeping in touch with you

We want to keep you up to date with information about new ranges, special offers and improvements to this site. If you decide you do not want us to contact you, you can request that we stop using your information and that we stop mailing information to you by writing to the Group Data Protection Manager at our Head Office, quoting Security and Privacy Enquiry. You may continue to receive mailings which are already on route to you for a short period of time while your request is being dealt with.

Cookies

What about cookies?

When you enter the Debenhams Curtains website, we will use cookies. Cookies are tiny text files that identify your computer to our server. These cookies in no way allow us access to your computer and do not store any details relating to you or your credit cards. They are used to record the areas of the site that you have visited and for how long, which provides us with useful usage information that helps us make our site more accessible to our users in line with their needs. The use of cookies helps us to improve the quality of service that we provide.

If your internet browser is set to reject cookies or if your network firewall won't allow them then unfortunately you will not be able to use our online store. Please refer to your internet browser help file to see how to enable cookies on your PC.

Security

How do I know my details are secure?

All online payments for our made to measure products are made via PayPal. PayPal delivers one of the most secure payment platforms in the world. After more than a decade as a leader in online payments, PayPal have learned a thing or two about keeping your information safer. Whether you’re buying, selling, or transferring money, you get an extra layer of security when you use PayPal

In addition, your transactions are monitored 24 hours a day, seven days a week, by a dedicated team of security specialists whose sole purpose is to identify suspicious activity and help protect you from fraudulent transactions.

Secure Payments with PayPal

Your rights under the Data Protection Act 1998

You have a right to access the personal data that we hold on you. If you would like to see a copy please send a £10 fee and a written request to the Group Data Protection Manager at our Head Office or via email quoting Security and Privacy Enquiry. If you think the information we hold on you is incorrect please contact the Group Data Protection Manager at Head Office or via email, quoting Security and Privacy Enquiry.

Debenhams Curtains commitment to Customer Service

Debenhams Curtains operate to a high level of commercial standards which are designed to protect your privacy, ensure payments are secure and that the highest standard of customer service is met