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Frequently Asked Questions

I need to contact you about my order, what is the best way?

If you have an urgent enquiry please contact our dedicated Customer Service Team on Phone: 0330 660 0941

Urgent enquiries include:
  • Order not received.
  • Missing / damaged items or if you have received the wrong item.

Lines are open : 9am – 5pm Monday to Friday. Calls are free from a BT landline. Mobile providers and other networks may vary.

If your enquiry is not urgent, please email us on info@debenhamscurtains.com.

I require technical assistance with my order, who do I contact?

If you encounter any problems or have a query regarding our online ordering site, please contact our Technical Support Team.

Lines are open: 9am – 5pm Monday to Friday. Calls are free from a BT landline. Mobile providers and other networks may vary